They say that it has been passed on to the team which makes us believe that our part is over and it's all upto the team but the main issue is that the team never fixes the issue and our case is never resolved. All we are left with is false hope believing that the fix will arrive soon. There are case for which fix hasn't arrived since ages. It seems futile reporting our problems cuz all we get is "I have passed this on to the team" whom I don't criticize for as he has done his job and he can't just go on and talk badly about his employer.