Re: [Asking for Information] Last Transaction Still Processing

[Asking for information]

Hey Everyone, 

If you are running into an issue with FC Mobile and running into the error  "Purchase Failed - your last transaction is still being processed..."

Try verifying the following information first. 

• Your last purchase shows as completed/finalized
• You have no pending updates
• Try closing all apps running, and relaunching FC Mobile. 

If you continue running into issues try going through the following steps based on your device:

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If the above does not help, please let us know the following:

• Player ID (Select the setting icon > UID):
• Are you getting an error message? (If so what is it?)
• What Device (make/model) are you using?
• If possible, share a Screenshot or Clip...
• Do you have any device or app updates pending?

Thanks!

Thank you.

Clearing the app cache and data sorted the problem for me.

Thanks again

How can i clear eh cache ?

UID 375729036871364608 

USING A IPHONE 14 pro max 

No updates pending 

Tried all the other steps first hasn’t worked so far 

Send the information where?

If the above does not help, please let us know the following:

• Player ID (Select the setting icon > UID): 757236153867055104
• Are you getting an error message? (If so what is it?) Anytime I try to purchase anything on the store I’ll get a message saying that last transaction is pending but when I go to my purchase history the transaction went through. I restarted my phone, deleted the game and redownloaded it still get the same message
• What Device (make/model) are you using?  Apple IPad Mini 6e /  IPadOs 17.3.1
• If possible, share a Screenshot or Clip  - See in attach
• Do you have any device or app updates pending? No