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faawlpboehjw's avatar
faawlpboehjw
Rising Novice
1 month ago

Re: Suspended for no reason [0x00002710]

Account Suspension Appeal: EA FC Mobile (0x00102710) - Lasting 6 Days

​I am formally appealing the suspension of my EA FC Mobile account. The in-game message I receive states: "Suspended Account [0x00102710] Sorry, your account has been banned for hours. Please visit help.ea.com for more details." Despite the message saying "hours," my account has now been completely inaccessible for 6 full days. This indicates the ban is far more severe or an error has occurred. I have already checked my Penalty History, which shows "No history," suggesting this is a device or specific mobile game ban not registered under my main EA account. I kindly request an urgent and thorough review of my account using the following details: Error Code 0x00102710 and Reference ID \text{[CZQK6Ym\_RqWfpmy3o9gY\_QIB87HktyyTNqR-88KsjavCA]}. I have not received any email detailing the reason for this action and I believe the suspension was issued in error.

4 Replies

  • nmogdnyg2ecr's avatar
    nmogdnyg2ecr
    Newcomer
    25 days ago

    My account has been suspended or banned

     

    My account was banned for a few hours, and I don't know when the ban or suspension will be lifted. It was banned on 16/12/2025 at 5:20 AM. I ask EA to resolve this issue because it's my only account, and I don't want to lose it. Please help.

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