Unable to buy "Elite Monthly Supply Card"

Thanks for the report. I understand that you have already tried restarting the game and basic steps. 

Could you also let us know:

• your region/country
• your device model
• your OS version
• whether your device is set to English or another language

That will help us investigate this further.

Germany
Iphone 17 Pro Max 
iOS 26.3.1 (a)
English

Thanks for sharing all the additional information. Just in case the issue persists, could you temporarily change your phone’s language to English and then check whether the problem still occurs?

Hello Pulsar,

I changed the iPhone's language to English (game is already in English) and did a full reboot of my phone.
However this did not solve the issue.

Good attempt tho, thanks. 

Thanks for trying that. I’ve flagged this to the team.

Could you please check two things for us:

• After fully closing, clearing the app's cache data and reopening the game, does the Elite Monthly Supply Card still show “499” and give the same error?
• What are your current device language and in-game language?

Also, please make sure no VPN is active and no other apps are running in the background while testing.

Thanks again.

Hello Pulsar,

Since it's iOS it's not possible to clear the app chache, it means unistalling the game & reinstalling to do a full wipe of the data.
I already did this step before contacting support, however i tried this again just now.
This unfortunately does not solve the issue. 

I was asked to put my device language on English and it has been like that since i was asked by you.
The in-game language is also English. 

No VPN or other apps were running in the background while doing this test.

On a side note, yesterday i tried using another device to see if this would fix the issue.
However this did not solve the issue and even on the second device the result was the same.
This other device was: iPhone 13 - iOS 26.3.1 (a)

Hello Pulsar,

I just remebered i had another old Android phone laying around.
I did instal the game, changed nothing of languages etc and went to look in the store.
On this phone i was able to buy the "Elite Monthly Supply Card" so i did the transaction.
However i did not buy "UEFA Dreamchasers Welcome Pack Ultra" to see if there i any way it can be solved on the iOS phones.

Android phone specifications :
- Samsung Galaxy A12
- Android 13 - One UI Core 5.1 - Kernelversion 4.19.111-27127798
- Language phone: Dutch
- Language game: Dutch

Maybe this can help your team search for the exact issue that only seems to be appearing in iOS. 

Thanks for you help so far. 

Hello Pulsar,

After tonights update there are more things that give the same bug.
"Songkran Splash Mini Pass" "Monthly streak pack IV" "Monthly streak pack VI" all seem to be having this bug.

This time the support message seems diffrent tho.
Support Message: 20005 | ANGMqHkYRo2Ar6omaps02W
Check the pictures attached to this post. 

Not that i care to much about this stuff, but it seems like the problem is getting bigger & bigger regarding the ingame store.

Thanks for the detailed follow-up and for testing this so thoroughly across multiple devices.

The additional information is very helpful, especially that the issue is now affecting more store items after the latest update, and that you were able to complete the purchase on Android but not on iOS. 

I’ve added your latest findings to the report so the team has the full picture. We really appreciate the time you took to document all of this so clearly. I'll let you know once I have any new info to share. 

Rebux3454​ The team has taken another look at this, and one possible cause is that the App Store account on the device may not be fully signed in or may be different from the Apple ID originally used to download FC Mobile. If that happens, some purchases may not sync correctly.

Could you please check that you are signed in to the App Store with the same Apple ID you used to download FC Mobile, then launch the game again and test the purchase once more?

Let us know how it goes after that.