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Rebux3454's avatar
Rebux3454
Rising Newcomer
1 day ago

Unable to buy "Elite Monthly Supply Card"

Hello,

Since the release of the "Elite Monthly Supply Card" somewhere last week i was trying to buy it from the ingame store, however it is impossible to make this purchase since the purchase values in the in-game store appear is "499" instead of "4,99 €" what it should be. 

When trying to make the purchase it gives the error:
"PURCHASE FAILED"
Sorry, the transaction was not succesful.
Please login to your application store account and try again.
Support Message: 20005 | iLrDXWweSNGSYXxX3RJJVQ

However other purchases from the store work just fine.
The problem only shows up with "Elite Monthly Supply Card" and also "UEFA Dreamchasers Welcome Pack Ultra".

I tried contacting the ingame support, but they are not very helpful in looking what the issue is.
Only thing they can do is link the standard troubleshooting stuff (wich i did). 
And say it's a problem with the AppStore from Apple (wich i doubt, since all other transactions work).

Also see the screenshot that come with this message.

Thank you

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Thanks for the report. I understand that you have already tried restarting the game and basic steps. 

    Could you also let us know:

    • your region/country
    • your device model
    • your OS version
    • whether your device is set to English or another language

    That will help us investigate this further.

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