My account has been banned since yesterday and I don't know why. I logged into the game and got a backup. I participated in the free event, and then my account was banned. I don't know why. I kindly request that you unblock me.
Community ManagerHi uav4tdim5g05,
Our Terms of Service team could take a look into this for you . To reach them, you'll need to send in a ban appeal using the steps below:
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna
