Forum Discussion

EA Staff (Retired)

Re: Zidane event locked

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

Player ID:

Device (make/model):

Screenshot of the event stages:

Are you getting an error message?

Is this the first time trying to unlock this stage?

Cheers,

MarcoBazzo94
2 years ago
Hi, i've tried all the guida you suggests me but nothing worked.
Where do i reach my player id? (Not very good with tech)
I play on android, OnePlus 9 pro. The system tells me i have already purchased the step.
First time claming it my game crashed, and when i logged in again it says that to me.
EA_Illium
EA Staff (Retired)
2 years ago
Hi @MarcoBazzo94 You can follow the information here, on how to find your player ID
mendozzamagic
Hero+
2 years ago
@MarcoBazzo94 What happens when you press the big green claim bar in your first screenshot?
MarcoBazzo94
2 years ago
The game says that i've already reached the buyable limit
MarcoBazzo94
2 years ago
@EA_Illium 759678242686173184 that's it
MarcoBazzo94
2 years ago
@EA_Illium news? I still can't progress in the event
EA_Illium
EA Staff (Retired)
2 years ago
Hi @MarcoBazzo94 We have passed this on to the team to be aware of, if we get any additional information I would be happy to share it in this thread.
MarcoBazzo94
2 years ago
@EA_Illium thanks, till now nothing seems solved.
Waiting for some good news
mendozzamagic
Hero+
2 years ago
@MarcoBazzo94 Can you post a video of what you are encountering - thanks
MarcoBazzo94
2 years ago
@mendozzamagic sorry for the late reply!
screen-20231128-102622.rar7.1 MB