Forum Discussion

Rising Newcomer

25 days ago

Solved

review suspension

I would like to say that I got suspended after I played a match in game for the new event and all of a sudden it said u are suspended for hours, it's been 3 days and still I'm suspended please help m...

android

EA_Lanna
25 days ago
Hi uq2inoczp22f,

If your in-game message says the ban is for a few hours, but more than 24 hours have passed, our Terms of Service team may need to check this out for you.

Please follow the steps below to send in a ban appeal, and they'll investigate.

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

25 days ago

Hi uq2inoczp22f,

If your in-game message says the ban is for a few hours, but more than 24 hours have passed, our Terms of Service team may need to check this out for you.

Please follow the steps below to send in a ban appeal, and they'll investigate.

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna