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9tk43tqvyo00's avatar
9tk43tqvyo00
Newcomer
3 months ago
Solved

Someone is playing in my account

Hello EA Support,

Someone is actively using my FC Mobile account without my permission.

EA ID: ruzibekov24

UID: [Removed - CM]

When I try to log in, I often get a “login error” because the other person is already inside the game. They are playing matches, changing my squad, buying and selling players, and using my tokens and coins.

 

I have already secured my account:

- changed my EA password several times

- enabled 2FA

- logged out all devices

- secured my Google account

 

However the person still continues to play on my account.

 

Please terminate all active sessions on my account and secure it from unauthorized access.

Thank you.

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 months ago

    9tk43tqvyo00​ 

    We cannot help with this directly here on EA Forums. Please make contact with an EA Help Advisor for assistance.

    EA Help

    Thank you.