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7kof98qtcr79's avatar
7kof98qtcr79
Newcomer
1 day ago

Star pass purchasing bug

After I purchased star pass reward it showed me an error and cut my money instead of giving me star pass reward

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hi there. Just to confirm, are you saying that you haven't received your Star Pass at all after purchasing it?

    If so, you can find our guide for missing or failed transactions on our website here: 

    Missing or Failed Purchases

    This guide will walk you through what to do and how to reach out to our support team for direct assistance if you need more help.