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Newcomer

14 hours ago

Store Not Loading

EA Help

Tuesday, March 17, 2026

EA Help

04:49 PM

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04:49 PM

TECHNICAL SUPPORT

Report a bug

EA Help

04:49 PM

Can you provide more information about how we can help you?

04:49 PM

Hello EA Support,

I have a problem with my FC Mobile account.

My main account’s in-game store is completely blank and not loading. However, when I use a guest account on the same device, the store works perfectly.

So this issue is only happening on my main account.

Device: Tecno BG6

Android Version: 13

I have already tried clearing cache, reinstalling the game, and changing network, but the issue is still not fixed.

Please help me fix my account issue as soon as possible.

Thank you.

EA Help

04:50 PM

Here's an AI generated answer that could be helpful

If you’re experiencing issues with your in-game store not loading, here are a few troubleshooting steps you can try: Exit and restart the app, then check again. Try turning off and restarting your device, then check again. Check the current server status for both EA SPORTS FC™ Mobile and your device’s connection. If there are any ongoing issues with the game or the servers when you’re looking for an item you’ve earned, it may not come through until the issues are fixed.

Source: Where are my rewards?

android

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