Hello,
I would like to report an issue regarding a purchase in FC Mobile.
I bought the Mendy player card, but after the transaction the coins were deducted from my account and the card did not appear in my club.
I have restarted the game and checked all possible sections (my club, inventory, transfers, inbox), but the card is still missing.
I kindly ask you to:
My nick:Skibidiprela
Community ManagerHey there — this means your purchase is still in the queue. I’ll share the relevant info from our help article below to clarify what that status means.
Purchasing a player
Once you’ve found the player you want to purchase, you can put in a purchase order at a select price. There is a minimum and maximum order price you can submit, based on player demand. If another user lists your desired player at your committed price, then you will officially purchase the player. The Market works on a queue, so if there are multiple purchase orders at the same price, the purchase will go to the user who submitted the purchase order first.
Community ManagerHello mgubhaqct41o,
Just to be 100% sure, from the screenshot, we can see that the status is "Purchasing" This means you need to wait for someone to sell that Player Card before you can receive it.
If that's an old screenshot and you still don't have anything, make sure to try all the troubleshooting steps in this guide just to be sure.
Unfortunately, we can't help directly with missing items as we don't have any way to check accounts here on the forums!
However, you can reach out to our EA Game Advisors directly in-game by following this guide.
Keep us posted and let us know when you get your card!
