Forum Discussion

Newcomer

4 days ago

Solved

Suspended and banned for hours

My fc mobile account got suspended for no reason. It's showing "Your account has been banned for an hour." No specific time or days are mentioned. . I cannot log in to my account because of the suspe...

android

EA_Lanna
3 days ago
Hi MILES4P5,

I'm sorry you haven't heard back on your case yet. I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

You'll need to send in an appeal to our Terms of Service team can using these steps:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

3 days ago

Hi MILES4P5,

I'm sorry you haven't heard back on your case yet. I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

You'll need to send in an appeal to our Terms of Service team can using these steps:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna