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9i6tnaguzf58's avatar
9i6tnaguzf58
Newcomer
2 months ago

The game is crushing

I first noticed when playing my league turns. Both turns crushed and I have not attempted to try the last turn. 
same thing is happening in Vs/head-head etc. I can’t click on settings as it says: I must check the internet connection or free some space. I have internet and am sure the space is way too big. Was my account hacked or it’s EA? 

crashing
ios

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there, sorry to hear about the trouble with that error. Please try the following steps and see if that helps: 

    1. Do not uninstall the game yet if your account is still a Guest account, as this could risk losing your progress.
    2. Force-close FC Mobile and restart your device.
    3. Turn Airplane mode on and off.
    4. Test the game on both Wi-Fi and mobile data.
    5. Make sure you have at least 2–5 GB of free storage available.
    6. Check that both FC Mobile and your device’s OS/software are fully up to date.

    If the issue continues:

    • On Android, clear the app cache.
    • On iPhone/iPad, offload the app.

    Only try a full reinstall if your account is already linked to EA, Google, Apple, or Facebook.

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