Tradable players from rewards are all untradable....everyone else is

Tradable players from rewards are all untradable....everyone else is experiencing same issue...I refuse to play your game and claim rewards when you haven't fixed this...when I mentioned this you tried to blame my device instead of your own services. I want all my packs compensating...we don't spend money on a game to try keep up with ur promos for to shaft us like this. From legendary 5 all the way to legendary 2...per division that's 3-4 player packs per div so 3-4 ×3 is 9-12...so I'm due that in tradable packs as compensation.