Forum Discussion

Seasoned Ace

4 months ago

Unable to select UEFA Primtime players

So, I missed the opportunity to select players for this event last week and now it appears I can’t select players this week either. What’s going on? Am I now just completely locked out? The title “Yo...

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EA_Pulsar

Community Manager

2 months ago

Hey all — thanks for the reports.
I checked with the game team and was informed that this is working as designed: UEFA Primetime picks can only be made during the active selection window. If the matchday selection deadline is missed, you can’t select players late after squads lock. I know that this is not what you expected to hear. I reported your feedback to the team.

1440666fd7e443ec

Seasoned Ace

1 month ago

This event ends in 3 days and there are many users (on this thread and several others that have not been consolidated) who have reported that we were denied the opportunity to participate (on multiple occasions) because the player selection buttons in this event either did not appear or were unresponsive/inoperable (see screenshot reposted below).

What is EA going to do to compensate us for this bug which caused us to miss out on prizes? And if EA is not prepared to make amends when its game contains bugs (which seem to be occurring more and more frequently), then why should customers invest their time and money in the game? This is a basic customer service issue and we’d all appreciate a response followed by action.

Thanks!