Hello EA Support,
I purchased 6 Draft entries for 3000 Gems, but they were not added to my account. The Gems were deducted, but I did not receive the Draft entries.
Please investigate this issue and either restore the 6 Draft entries or refund my 3000 Gems.
Player ID (UID): removed
Device: Samsung Galaxy S21
Date: July 2, 2026
Thank you for your assistance.
Community ManagerHey 5g3f4ktm70q8,
If you restart your game, do your draft tokens appear then?
Community ManagerHello and welcome to our forums. Please try restarting the game, then log out of your account and sign back in before checking again. If the Draft entries still do not appear after trying these steps and allowing a little time for the transaction to complete, please reach out to the support team from the game.
I restarted but it didn't appear 😕
I restarted but it didn't appear 😕
Community ManagerIn that case, you can contact the support team for further assistance.
