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j5h6vkg3ew5j's avatar
j5h6vkg3ew5j
Newcomer
1 day ago

Unable to Use In-Game Store

Hello, I have a problem with the FC Mobile Web Store.

 

My EA account region is set to Poland and my language is Polish. However, when I try to purchase FC Points from the Polish Web Store, I get a message saying that my game account cannot make purchases in a store from another country.

 

I originally created my FC Mobile account while visiting Greece.

 

Could you please check my account's original region and help me resolve this issue?

 

Thank you.

CM: Edited thread title to add more context. 

crashing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hi there! Welcome to the forums, and thank you for reaching out.
    I'm sorry to hear about the store issues you are facing. Unfortunately, account regions are permanently set during registration and cannot be edited. In order to access and purchase from the store, you would need to create a new account based in your current country.

    Thank you for your understanding!

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