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xwd5uvdkc554's avatar
xwd5uvdkc554
Rising Newcomer
3 days ago

The videos and Lives in FCM TV don't work

I tried watching the Day 2 video of the FC Pro tournament via the in-game feature, but the screen just showed up black and I couldn't watch it.

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hi everyone,

    Thanks for the reports. To help us investigate the issue with videos and live streams in FCM TV showing a black screen or not starting, could you please share the following details?

    • Device make and model:
    • OS version: (Android/iOS version)
    • Connection type: Wi-Fi or mobile data
    • Approximate free storage space available on your device:

    If possible, please also let us know whether the issue happens with all FCM TV videos or only specific ones.

    Thanks for your help!

  • when I click any video in FCM TV it won't start, and I don't have any internet or connection problem, pls fix it, I couldn’t reclaim the rewards because I can't complete the final task without it

    its been since Sunday 

  • when I click any video or live in FCM TV it won't start, and I don't have any internet or connection problem, pls fix it, I couldn’t reclaim the rewards because I can't complete the final task without it

  • If you missed any watching tokens, you get an extra one at the end of the claim chain of today's (day 4 stream) as there are two.

  • There seem to be a few issues with replaying the FC Pro games. What mobile do you have?