Unexpected Rank Drop in H2H Division Rivals

Hello EA Support Team,

I am writing to report a serious issue I encountered in FC Mobile.

Today, I was in World Class II rank in the Head to Head mode. After playing a few matches, I decided to take a short break and opened Instagram. When I returned to the game around 15 minutes later, my rank had automatically dropped to World Class V, without playing or losing any match.

This seems to be a bug or glitch, as I did not participate in any game that could have caused this rank drop.

My current rank in World Class V

My earned rewards and progress before the issue

Please look into this and help me restore my proper rank. This is really frustrating, as I’ve worked hard to climb the ladder.

My in-game username is: Ayaan

My in-game UID is: [Removed for account safety]

Looking forward to a quick resolution.

Thanks,

Ayaan