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wgtnzivv34zk's avatar
wgtnzivv34zk
Seasoned Newcomer
1 day ago

UNJUST BAN

Hello EA Support Team, My FC Mobile account has been banned with the error code 0x00102710. User ID: removed, Username: Kylian.

 

 

I have no history of penalties or cases. I have never cheated. I have played the game in a completely normal manner. My overall rating is 129, and although my account still exists, I am unable to log in. I believe this is an erroneous ban resulting from a weekly update glitch. Please review my account manually.

 

Thank you.

[CM edit – UID removed for your safety. Please never post it on public forums.] 

android

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi wgtnzivv34zk​,

    Thanks for reaching out and sharing the screenshots.

    I'm sorry to hear about your FC Mobile account ban. I understand how frustrating this must be, especially when you believe you haven't violated any rules.

    Since you're unable to find any records of the restriction, I'd recommend contacting our support team through the webform to submit an appeal.

    When submitting your request, please include the error code shown in your ban notification, along with any relevant screenshots and details that may help explain your situation.

    You can also refer to our Ban Appeal Guide for more information about the appeal process.

    Unfortunately, we're unable to access account investigations or review and overturn bans from the forum side, as these matters are handled by our Terms of Service (ToS) team.

    I understand this isn't the answer you were hoping for, and I appreciate your patience.

    Thanks for your understanding!

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