URGENT

Dear EA Team and Community Managers,

I am writing this post because I have reached a point of extreme frustration and disappointment with the way my account suspension has been handled.

My EA SPORTS FC Mobile account has been suspended, and despite everything I have done to resolve this issue, I have received no meaningful response or solution from EA Help for more than a week.

I have submitted three separate appeals, all related to the same original case, and all are still under review. I have waited patiently, but EA Help has not provided me with a clear explanation, a proper update, or any indication of when my case will be resolved.

I want to make several important points absolutely clear:

- I have never used cheats or intentionally violated the game's rules.

- I checked my penalty history, and no penalties or violations are displayed.

- My account was suspended without a clear explanation of what I supposedly did wrong.

- I have invested a considerable amount of time and money into this account.

- I have made multiple purchases, and I am currently losing access to the benefits of a Star Pass that I have already paid for.

- Every day this suspension continues, I lose more of the time and benefits included in my purchased content.

Is this really how EA treats its loyal and paying players?

I have spent a lot of money on this game because I enjoy it and have supported it. I am not asking for special treatment. I am simply asking for fairness, transparency, and a proper investigation of my account.

What I find especially unacceptable is the complete lack of communication from EA Help for more than a week. A player who has invested so much time and money should not be left waiting without even receiving a meaningful response.

I am therefore publicly requesting the following:

1. An urgent manual review of my suspended account by the appropriate team.

2. A clear and specific explanation of the exact reason for the suspension.

3. A fair decision based on the actual evidence, not an automated response.

4. The restoration of my account if no violation has been committed.

5. A fair solution regarding my purchased Star Pass and the benefits I am losing while my account remains suspended.

6. A proper response to my existing case instead of leaving it unanswered.

Please take this matter seriously. This is not just a game account to me; it represents a significant amount of time, effort, and money that I have invested.

I am exhausted from waiting, submitting appeals, and receiving no meaningful response. I sincerely hope that an EA Community Manager or someone from the appropriate support team will take notice of this post and help ensure that my case receives the attention it deserves.

I do not want another generic reply. I want a real investigation, a clear explanation, and a fair resolution.

Thank you for taking the time to read my complaint.