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0v2xz7y5ps6u's avatar
0v2xz7y5ps6u
Rising Rookie
8 days ago

Virtual joystick resets after performing a skill move with a right-side swipe

After the latest update, I am experiencing a serious control issue with the virtual movement joystick.

When I perform any skill move using a right-side swipe, the virtual movement joystick suddenly jumps/resets from under my finger while I am still holding it. As a result, my player immediately stops moving or becomes unresponsive.

I tested several different skill moves, and the problem happens specifically when using a right swipe, not with one particular skill move.

For comparison, I tested Lane Change using an upward swipe, and it works normally. This makes it seem like the problem is related to the right-swipe gesture/touch input, rather than Lane Change itself.

Steps to reproduce:

  1. Enter H2H or VS Attack.
  2. Move a player using the virtual joystick.
  3. Perform a skill move using a right-side swipe.
  4. Immediately try to continue moving with the joystick.
  5. The joystick jumps/resets from under the finger and the player stops responding correctly.

Expected behavior:
The movement joystick should remain under my finger and continue registering movement normally after performing a skill move.

Actual behavior:
The joystick suddenly moves/resets away from my finger, causing the player to stop moving or lose movement input.

This appears to be a touch/multitouch input or gesture-handling bug introduced or worsened after the latest update. It has a major impact on gameplay because right-swipe skill moves are commonly used during H2H and VS Attack.

I can provide a screen recording showing the issue and a comparison with an upward swipe, which works correctly.

ios

3 Replies

  • 0v2xz7y5ps6u's avatar
    0v2xz7y5ps6u
    Rising Rookie
    5 days ago

    Hi there,
    Thanks for troubleshooting steps. Unfortunately none of those didn't help.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi there. Thanks for reporting this. So far, this doesn't appear to be happening for other players or during our tests, but I'd like to help check what might be causing the problem in your case.

    Could you please try these quick troubleshooting steps to see if they fix the joystick reset?

    • First, reset your controls to default in the game settings, and temporarily try using the static (fixed) joystick instead of the floating one.
    • Check iOS Settings: Go to Settings - Accessibility - Zoom and make sure Zoom is turned off
    •  Force close all background apps. We also recommend clearing your Safari cache (Settings > Safari > Clear History and Website Data), which can clear out underlying memory snags on iOS.
    • Keep in mind that thick screen protectors or device overheating can sometimes cause your screen to drop multi-touch inputs.
    •  If it still happens, try a fresh reinstall. Important: Make sure your game is linked to an EA Account, Game Center, or Facebook first so you don't lose your progress!

    Let me know if any of these help. 

  • j7xrjtz797ik's avatar
    j7xrjtz797ik
    Newcomer
    12 days ago

     

    Hi EA Support,

    I’m experiencing a control issue in FC Mobile on my iPhone. I’m using the floating joystick, and whenever I swipe right on the skill-move button, the joystick resets as soon as I release my finger. It also sometimes happens when I swipe right on the Shoot button to perform a power shot.

    The joystick works normally while I’m holding the swipe, but resets when I let go, even though my other thumb is still holding the joystick. This happens in every match.

    I’ve confirmed that there is no game update available, Touch Accommodations is already off, and changing the Floating Virtual Stick setting did not fix the issue.

    Could you please help me fix this problem or investigate whether it’s a known control bug?

    Thank you.

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