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d_4runa's avatar
d_4runa
Rising Newcomer
2 days ago
Solved

Webstore Bug - Can't make purchases

Since yesterday, I've been trying to buy anything from the webstore, and this message keeps popping up. How do I deal with it?

  • Hi folks,

    Thanks for flagging this with us. We released an update that should hopefully help sort this. 

    Please try clearing your browser cache and cookies and then retrying the webstore. 

    Let us know how you get on with that, 

    Thanks,

    - EA_Lanna

8 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi folks,

    Thanks for flagging this with us. We released an update that should hopefully help sort this. 

    Please try clearing your browser cache and cookies and then retrying the webstore. 

    Let us know how you get on with that, 

    Thanks,

    - EA_Lanna

  • Unable to make purchases on the fc website online. Please fix this problem immediately and resolve this matter so that I can make online purchases.

  • Poise_One's avatar
    Poise_One
    Seasoned Newcomer
    2 days ago

    I'm having the same issue also...

  • soresazad's avatar
    soresazad
    Seasoned Newcomer
    2 days ago

    Same issue here FC mobile coda shop Italy ..all the day that I cannot  buy the Daily boudle powerup.. tried why visa and Google play all endings up whit : requirements not met pop up .. meanwhile I can buy everything else on the shop .

     

  • konfuzionO99900's avatar
    konfuzionO99900
    Seasoned Newcomer
    3 days ago

    I ve been trying to buy it since 12 am and everytime i got the same error, at first, i tried checking it with other offers and got the same error, the error wrote "Im sorry, ; The requirements were not met. Read the instructions." , but after testing more offers it seemed that they worked just fine, i waited a bit until the "pending purchase" thing got reset, tried again, and got the same error.
    I searched the forums here for a while and i haven t really seen anyone experiencing the same problem i have. 
    maybe worth mentioning that i tried to get the same error again, and it worked with the Daily FP offer worth of 1 dollar.

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