Webstore Sync Error: EA Account Not Linked (Persisting for 2 Weeks)

Hello EA Support Team,

I am writing to report a persistent account synchronization issue on the FC Mobile Code Redemption webstore (redeem.fcm.ea.com) that I have been experiencing every time I try to log in for the past two weeks.

When attempting to redeem a code, I receive the error message: "This EA Account is not currently linked to an FC Mobile Account. You will need to go in-game on your mobile device and link your account in settings..."

However, my account is already successfully linked in-game. I have verified my credentials, cleared my browser cache, and tried using an incognito window, but the webstore still fails to recognize the link.

Since this appears to be a backend sync glitch, could a community manager or support agent please flag my account for a manual backend account sync update?

Here are my account details:

• FC Mobile Player UID: 698179292307894272

• EA Account Email: [edit: email address removed]

Thank you for your help in resolving this.