Forum Discussion
EA_Pulsar
Community Manager
3 days agoHi there! Welcome to our forums.
Since the game loads fine on mobile data but shows an error on Wi-Fi, our servers and your account are working normally. Mobile data uses a different network route than your home Wi-Fi, which points to a temporary routing issue on your local Wi-Fi connection.
You can try restarting your Wi-Fi router to help clear up the connection error. Additionally, try switching your network settings to use Google DNS or Cloudflare DNS to see if that helps, and make sure there are no active firewalls on your router that could interfere with your connection.