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o35v5pam5ajb's avatar
o35v5pam5ajb
Newcomer
7 hours ago

Age update on FC mobile

Good day to all..

I want to update my age on the FC mobile so it can be connected to my EA account. I was chatting inside the app and they request me to upload a proof of age and I upload my National ID card and I change the name of my account so it can be related with the ID. After that there was no response and nothing change in my account. The weird thing is that in a period of a week they are not even replying me in that chat.

If someone can suggest me a way to complain or to solve my problem i would be grateful. 

 

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5 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hey o35v5pam5ajb​,

    Unfortunately we can't look into changing account details here on the forums, but did you reach out to our live support team via a chat or an email? if you check under "My cases", what does it say that the status of your case is?

  • o35v5pam5ajb's avatar
    o35v5pam5ajb
    Newcomer
    7 hours ago

    It says no open cases. 1 closed case that no fixed available and on that conversation they told me to wait for a reply  in the app-chat because they can't involve in to the game cases.

  • o35v5pam5ajb's avatar
    o35v5pam5ajb
    Newcomer
    7 hours ago

    I want to express that Iam playing EA games for more than 20 years also investing money company's games..and the fact that I can't communicate my problem officially and take a responsible answer even though a negative answer to my request,makes want to delete the game and stop playing permanently!

  • o35v5pam5ajb's avatar
    o35v5pam5ajb
    Newcomer
    7 hours ago

    Is there a external way to communicate with someone officially regarding my issue? 

  • o35v5pam5ajb's avatar
    o35v5pam5ajb
    Newcomer
    4 hours ago

    There is no point  to continue playing a game that they don't respect your time and money,even the worst criminal in the world is listened to the court ..i have completed all the requirements requested and the 'advisors' keeps cheating on me by ignoring and no answering in my messages! I am deleting permanently the EA FC mobile and is embarrassing for a legendary company to treat their customers like that!

    In case that someone wondering i can share all the screenshot of my chat to prove my words

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