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kzw8grq5s1lq's avatar
kzw8grq5s1lq
Seasoned Newcomer
3 days ago
Solved

Banned account.

Hello EA FC Mobile, my account has been banned. Could you please let me know the reason or cause for this ban? I have not committed any violations, nor have I used any cheats. Is it possible to have the ban lifted? I kindly ask for your consideration.

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  • EA_mplsnow's avatar
    EA_mplsnow
    2 days ago

    Hey kzw8grq5s1lq​​, 

    When it comes to account actions that don't feel right, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums.

    The decision to lift or keep the sanction in place will be up to our ToS team after reviewing the records on hand, and they'll reach out via email once that review is complete. Please note that each review is manually reviewed by a human advisor, not an automated system. 

    In the meantime, once you create the appeal, feel free to keep an eye on the appeal's status through your case history page. Thanks! 

3 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    kzw8grq5s1lq​ Sure, gladly! 

    In order to submit an appeal, you'll need to sign in to the actioned EA account on your Penalty History page: https://help.ea.com/en/help-tools/penalty-history/ 

    From there, you'll see a list of violations under the Your violations section. Please choose the violation you want to appeal by clicking the Review button, and you'll see the option to appeal there. Once you click Appeal, follow the on-screen steps to submit your request. If you have any documents or proof that you'd like the team to look at, feel free to include them during this step, but if not, that's also fine. 

    You can also find a video walkthrough on the following page: https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/#how-to-appeal 

    Once the appeal is submitted, there's no action needed on your end, as our Terms of Service team will conduct another review. They'll reach out to you via email once the review is complete. If you disagree with the result of that review, you can follow the same steps to appeal again. As long as the team doesn't reply stating they consider the case closed or the decision final, you'll still be able to appeal.

    Hope that helps, let us know if you need any further clarification! 

  • kzw8grq5s1lq's avatar
    kzw8grq5s1lq
    Seasoned Newcomer
    2 days ago

    How do I file an appeal? I don’t understand the process, and I don’t know where to go to submit an appeal. Could you please help me by explaining how to do it?

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey kzw8grq5s1lq​​, 

    When it comes to account actions that don't feel right, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums.

    The decision to lift or keep the sanction in place will be up to our ToS team after reviewing the records on hand, and they'll reach out via email once that review is complete. Please note that each review is manually reviewed by a human advisor, not an automated system. 

    In the meantime, once you create the appeal, feel free to keep an eye on the appeal's status through your case history page. Thanks! 

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