Cannot play game in future stars

Yeah, there’s no text to indicate one way or the other, but I don’t think the “training” refreshes daily. I found this very confusing as well, especially since you need the training sessions to win the tokens for the Star Pass rewards, and the first set of training tasks only gets you about half the Star Pass rewards. Seems like it would be easy enough for EA to head-off this confusion by simply including some additional text in the event display (or behind an “i” icon), but they can’t seemed to be bothered to do the extra little bit of work that would take.

If you ask me, “Future Stars” is just another example of EA releasing a half-baked event. Tons of people have logged “bug reports” because they weren’t being credited with the tackles, passes, goals, etc. required in the training tasks. And apparently one of the issues is that you don’t get credited with completing these tasks if you claim the 117 version of the card and then return to play bonus tasks you might have missed the first time through. There’s NOTHING in the text of the tasks (or the event as a whole) that specifies this, but it’s apparently the way it’s coded and EA has not fixed it. Instead, there is now a “re-purchase” option for the 111 version of the player you chose, but it costs 1,500 gems, which is patently ridiculous since the whole problem was created by EA in the first place. How many companies have the gall to make an error and then ask you (the customer/user) to pay for it???

Honestly, I’ve about had it with EA’s poor quality control. It would be one thing if they offered a clear mea culpa when they made a mistake and then kept users whole by gifting us the rewards we lost due to their bugs, but they seem incapable of doing either. In the case of this Future Stars event, I claimed my 117 Mastantuono after my first pass through the training tasks thinking I could go back and replay the one bonus I missed. I completed the bonus task not once but twice, but was unable to claim the prize (for 1k gems). Frustrated, I came in here and only after scrolling through multiple threads did I find one (marked “solved”) in which a user (not an EA staff person) indicated that EA added a “re-purchase” option to Future Stars as a “workaround” for their failure to clearly state that training tasks could not be completed with the 117-version of the player. This “solution” does me no good, as it would cost me more to implement (1,500 gems) than I stand to gain (1,000 gems) from the one remaining bonus task. So, even though I’ve wasted my time (15 minutes of my life I’ll never get back) successfully completing the task in question twice, I’m now out 1,000 gems because EA (1) can’t implement effective quality control ahead of an event launch; and (2) can’t see it’s way to implementing fully effective solutions when it goes live with buggy events.

And we all know this isn’t a one-off. These bugs have been happening more and more frequently in recent months, all at the same time that EA is squeezing us for more money than ever before. So, my question to EA is this:  Why should we give you our money when your product is so frequently faulty and you don’t back it up with decent customer service? If I can’t rely on you to make me whole for a 1,000 gems I earned fair and square, then why on God’s green earth would I pay $20, $30, $40, $50 for gems or FC points in your store and trust that you wouldn’t screw me over when (inevitably) another glitch popped up. Put another way, if you don’t respect my time then that shows you don’t respect me and you don’t deserve my money.