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a0rep1485vhg's avatar
a0rep1485vhg
Newcomer
23 days ago
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FC Mobile Account Banned..

My FC Mobile Account Was Banned By EA 3rd December..Now It's 8th December.Almost A Week.I make a Case for this on 4th December..But Till Now They Didn't Fix It..I want To Get My Account Back.How Can I Get It Back?

  • Hi a0rep1485vhg​,

    If you've already contacted the Terms of Service team, you've done the right thing and just need to keep an eye on your email; they will respond as soon as possible. The TOS team handles each appeal on a case-by-case basis, some take longer than others as a result. It may take some time.

    However, if a few days have passed without an email from the address: noreply@ea.com, please make sure you followed these steps to send in your appeal: 

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi a0rep1485vhg​,

    If you've already contacted the Terms of Service team, you've done the right thing and just need to keep an eye on your email; they will respond as soon as possible. The TOS team handles each appeal on a case-by-case basis, some take longer than others as a result. It may take some time.

    However, if a few days have passed without an email from the address: noreply@ea.com, please make sure you followed these steps to send in your appeal: 

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    - EA_Lanna

  •  

     

    My FC Mobile Account Was Banned By EA 3rd December..Now It's 8th December.Almost A Week.I make a Case for this on 4th December..But Till Now They Didn't Fix It..I want To Get My Account Back.How Can I Get It Back? My user 

     

    [qthpnvqrrjspt_1zenvurg|_hv49912ry6xtmeqsdsoya] (userld = *snip*)

    Please help me ea 

    (CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙‍♂️)

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi 9fjvx5orktwk​

    Please follow the steps above for help with bans.

    I'll close this thread in the meantime to limit necroposting.

    - EA_Lanna

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