Hi EA_Lanna​!

I did what you said, now all I have to do is wait. I wrote an EA protocol and I didn't break any rules. Everything is fine. I think my FC account will be returned:)

Hi serikbaynur​,

Thanks for sharing that screenshot of that error message:  [ 0x00102710]. If you're seeing that message, it means your account has a ban or suspension in place.

If you feel there's been some sort of mix-up and you never broke the rules, you can appeal the ban, and our Terms of Service team will investigate things for you. I'll share the steps below. 

 If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

• Open the webform. 
• Fill out the form with as much detail as possible.
• Select Submit.
• Then select Email us.

 

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna