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Midnightadura's avatar
Midnightadura
Rising Novice
2 months ago
Solved

PLEASE HELP ME

Please and please this will be my last time of complaining that whenever I am playing your game it suddenly cuts off and go back to the home screen and I never had a smooth gameplay before people who see me with this game abuse a lot due to the crashes and frustrating gameplay. Please I will be glad if you can review this so I can even invite more users to take us to 600M downloads.

Also, some challenges are too hard and there are too much currency in the game.

android
crashing
freezing
  • EA_Pulsar's avatar
    EA_Pulsar
    2 months ago

    Hi there, Sorry you’re dealing with repeated crashes of the game on your device. Here are some troubleshooting steps that often help in similar situations:

    • Force close the app
    • Clear the app cache
    • Restart your phone
    • Update Android (if any updates are pending)
    • Make sure you have at least 2–5 GB of free storage
    • Test the game on both Wi-Fi and mobile data, or even using a different network

    If the game still crashes, try clearing the app storage or reinstalling the game. Before doing that, make sure your game is linked to your EA, Google Play, or Facebook account so your progress stays safe. 

    Thank you also for your feedback about the challenge level. We have forwarded it to the team. 

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, Sorry you’re dealing with repeated crashes of the game on your device. Here are some troubleshooting steps that often help in similar situations:

    • Force close the app
    • Clear the app cache
    • Restart your phone
    • Update Android (if any updates are pending)
    • Make sure you have at least 2–5 GB of free storage
    • Test the game on both Wi-Fi and mobile data, or even using a different network

    If the game still crashes, try clearing the app storage or reinstalling the game. Before doing that, make sure your game is linked to your EA, Google Play, or Facebook account so your progress stays safe. 

    Thank you also for your feedback about the challenge level. We have forwarded it to the team. 

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