FIFA Mobile - Purchased Package Not Delivered

Hello EA Support Team,

 

 

 

I bought the FIFA Mobile in-game package on [10/06/2025]. The payment was successfully processed and the amount has been deducted from my account, but the in-game package has not yet been delivered.

 

 

 

Order details:

 

- _Player ID:_ [Removed - CM]

 

- _Order Number:_ [IPK.3385-8258-8726-95337]

 

- _Purchase Date:_ [10/6/2025]

 

- _Payment Method:_ [SMARTFREN]

 

 

 

I beg you to review this issue and help me. I really appreciate the prompt res ponse.

 

 

 

Thank you!

de1i5w9qd90i​ 

For account issues such as this, we need you to contact an Advisor for help. 

Please contact us in-game for help with this

Thanks.