Login Streak

Hi t0am39r3a5pw​, 

Thanks for flagging this with us and including those screenshots. This sounds like a potential bug. I'll pop this bug on the team's radar.

 They may need to replicate the issue to better understand what's going on, and it'd help if I could pass on your User ID.

Could you share your User ID in a DM with me? I'll pass it on to the team to help them look into the login progress issue.

- EA_Lanna

Done mam. I hope this problem can be resolved soon, because it's been almost a month since i contacted EA Help and there has been no progress :(

Hey it's been 9 days why there is no response or progress at all? I'm still having problems

Have you force closed the app, cleared the game cache and restarted the device?

Done, I've reinstalled, cleared the cache, and created a forum discussion, but there's been no progress. Please respond and help. I just want to claim my login reward.

Did you DM your information to EA_Lanna?

it sounds like it might be an account specific glitch, which is not something that we can assist with in the forums or that a bug report is going to resolve 

Hi t0am39r3a5pw​, 

Apologies. I haven't been around lately to respond, and am just returning to work today. I can see you've sent me a few DMs with your User ID, so I'll pass that on. I hope to have good news for you soon. 

- EA_Lanna

Hi t0am39r3a5pw​, 

I've just heard back on your account. They wanted to see if you could double-check now if the error has gone away. Could you pop into your account and let me know what you can now see?

- EA_Lanna

Hi t0am39r3a5pw​, 

It's been a bit since this thread was last active. I hope that means everything is running smoothly now.  I'll close this thread out here.

Happy Gaming o/