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lz5lv14qxicm's avatar
lz5lv14qxicm
New Novice
1 month ago
Solved

Help Needed: Lost Access to My 125 OVR FC Mobile Account

Hello EA Team,   I need help recovering my old EA SPORTS FC Mobile account.   My old account username is Wbviper, and it had a 125 OVR team.   I accidentally linked my Facebook account to a new...
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EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
30 days ago

Hey lz5lv14qxicm​, 

Just to confirm, are you clicking the 'Customer Service' button within FC Mobile? There should be an option to chat with us underneath the recovery articles. You may need to let the chatbot know that the suggestions weren't helpful or say that you want to recover a deleted guest account, just to select a topic that requires an advisor's assistance. 

Let us know if you can get connected then! 

lz5lv14qxicm's avatar
lz5lv14qxicm
New Novice
30 days ago

I am sorry but I also tried this but which option I need to select I don't know in customer service ??

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    29 days ago

    lz5lv14qxicm​ You should just need to select the items that reflect your issue. So 'Account issue' and 'Recover lost account data.' If the chatbot isn't redirecting you to an advisor, you may want to try at a different time to see if you're able to be connected then. Thanks! 

    • lz5lv14qxicm's avatar
      lz5lv14qxicm
      New Novice
      27 days ago

      Ok me trying but only one q how can I log out my play games account some users said to link but when I tried link with my old facebook id and tap on it , then it doesn't worked there was showing right ✅️ option how can I log out my play games account in different way or ts solution me too frustrated of ea 🥲😥

      • EA_mplsnow's avatar
        EA_mplsnow
        Icon for Community Manager rankCommunity Manager
        24 days ago

        Hey lz5lv14qxicm​, 

        Are you referring to the troubleshooting step where you remove your account from Google Play from your device settings, then log back in to see if your progress returns?

        If you're hoping to link your FC Mobile account, we have more information on that in this guide. 

    • Saadalghom1di's avatar
      Saadalghom1di
      Newcomer
      2 days ago

      Hi, thank you for your response. Unfortunately, I've already tried contacting in-game support using my secondary account, but the automated system keeps redirecting me to generic troubleshooting answers and closes the conversation without connecting me to an advisor.

      I still have my original User ID and purchase receipts as proof of ownership. Is there any alternative way to have my case reviewed manually by the FC Mobile account recovery team?

      I would really appreciate your help. Thank you

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