How to get into the Superuser Program?

Hi AlexRoy692​!  I'm glad to hear you are interested in our Community Superuser Program. You can find the basic information about it in our official guide here:  

The EA Community Superuser Program

In short, to be considered for the program, you should be an active and helpful member of the community, have been on the forums for at least a month, and have made at least 100 posts. We also look for members who consistently provide friendly, high-quality help to other players. The guide I shared above covers the requirements and selection process in more detail.

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What are Super Users? Like what's their role?

Super users have special privileges, Their role is to moderate the community and report bugs and problems directly to the developers.

EA_Pulsar​ 

I want to restore my Hero rank. I had it when the EA Answer HQ forum was around, but now everything has changed.