I lost my account when i create a new one and i another create new one
Hello EA Support,
I lost access to my FC Mobile account after accidentally creating a new one. I can no longer access my original account, and I do not have the User ID.
Here is everything I remember:
- Nickname: Shadow
- Coins: Around 98 million
- Team OVR: 111
- Linked to: Google Play
- Last login: 3–4 days ago
- Device: Android (Samsung)
- Possibly joined a league (can’t remember name)
- Started playing a few months ago (don’t remember exact date)
Please help me recover my account. I spent a lot of time and effort on it.
Thank you!
Hi 7c4l2bux7lrt,
Was your 'Shadow' FCM account backed up before this happened? If it was, follow these steps:
If your mobile game is linked to a Facebook, Game Center, or Google Play account, your game progress should be backed up and saved to that account. Try these steps to see if it brings your content back.
- Check for app updates and install any that are available.
- Restart your device.
- Log out and log back in to your game.
- Try logging in to your account on another device if you have one.
- Uninstall and reinstall your game. Only do this if you’ve backed your game up to a linked account, or you could lose all your game data permanently.
- If you aren’t sure if you’ve linked to an account, skip this step.
- If you linked your game to Google Play or GameCenter, go into your device’s settings and remove your account, then launch the game and log in again manually.
- EA_Lanna
