My FC Mobile account was suspended for cheating — I believe it was a mistake
I honestly don't know where else to turn which is why I am posting here.
My fc mobile account was suspended for cheating but I have never knowingly used cheats ,hacks,bots,modified files or anything like that
I have contacted EA help multiple times and appealed every time. Unfortunately every response has basically been same : my case was supposedly reviewed by Terms of Service team and decision was upheld
I understand that EA can't show me confidential anti-cheat systemd or explain exactly how their detection works.I am not asking for that
What is frustrating me is that nobody actually explained what happened on my account. I am just repeatedly being told that penalty was correctly applied .
My penalty history also doesn't show the violation. I know that EA says some mobile penalties may not appear there ,so I understand that this alone doesn't prove anything. But considering I genuinely believe I haven't cheated . I really want someone to take another proper look at my account.
I have put a lot of time into this account l, and it's extremely frustrating to lose access to it while feeling like I cant even get someone to properly listen to my side .
I am not asking for special treatment or asking EA to reveal it's anti cheat methods. I just want someone to genuinely check my fc Mobile account to make sure that the suspension wasn't applied incorrectly.
I have attached screenshots of suspensions and the responses I have received from EA
If there is an EA Community Manager,FC Mobile representative or anyone here who can tell me what the next step is after multiple rejected appeals,I would genuinely appreciate the help.
Thank you for reading.
Hey TGSupa,
This might not be the response you were hoping for, but I'm afraid we aren't able to review or escalate appeals here on the forums, as we don't have the necessary tools to do so.
If you believe the account action was applied mistakenly, you'll need to continue creating an appeal so a member of our Terms of Service team can take another look for you. Please note that these reviews are done manually, though the team responds with a templated message depending on their decision to ensure consistency. Unfortunately, while this likely isn't your intention, the exact action that triggered the account action isn't disclosed to prevent players from using that information to circumvent detection.
As long as the team doesn't respond that they consider their decision final or the case closed, you should still have the opportunity to appeal. Thanks!
