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haswanth_sk's avatar
haswanth_sk
New Traveler
26 days ago

Not able to claim TOTY Quest Final Reward

I am done with all the side quests for the TOTY and when I tried claiming the final rewards of TOTY voucher and rank up points, the entire quest section is blank and the button is not functional. Tried every troubleshooting checks and the issue is still there.

5 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi there — could you confirm which device you’re playing on, and the OS version currently installed? Also, have you tried clearing the app cache data and restarting your device?

  • Hey Pulsar, yes I did everything there is to be done and followed every instructions given my the customer support as well as the blog. The device is Nothing 2A and the OS is Android 16

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Could you also try changing the graphics settings in Settings → Gameplay tab, and then restart your phone to see if that resolves the issue?

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