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You need to contact the terms of service team via the ea help website
Hacked and banned
https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
https://help.ea.com/uk/help/mobile/what-to-do-if-your-mobile-game-has-been-hacked/