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bb8yksfaxj0e's avatar
bb8yksfaxj0e
New Traveler
3 months ago
Solved

Redeem code and free gift from webstore

Today a new redeem code released and I claimed it but in my inbox it's not showing. Like this the free gift from the webstore is also not showing. I always claim this free gift and redeem codes, it's the first time it's being delayed. Please try to fix this

  • EA_Pulsar's avatar
    EA_Pulsar
    3 months ago

    Thank you all for reporting this issue. This could be just a delay, so please restart your game to help synchronise your account. Our team will investigate to ensure everything works correctly when redeeming the code.

8 Replies

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  • xyoz6bjhiyl4's avatar
    xyoz6bjhiyl4
    3 months ago

    Hello, I have a problem. I have retrieved a code from the website (CREATORLEGACY), but it did not reach me inside the game. I demand that the problem be fixed as soon as possible. The email linked to the account is [edit: email address removed] 

  • nblmow3ooygw's avatar
    nblmow3ooygw
    Rising Newcomer
    3 months ago

    I redeemed today's code and it said that i claimed it but when I checked my fc mobile there was no pack in the inbox. It also happened to the daily free thing in the webstore. 

  • 8xhf946fk6tb's avatar
    8xhf946fk6tb
    Rising Newcomer
    3 months ago

    I redeemed a valid code but haven't received any reward. Please do anything 

  • miffmd20cb1m's avatar
    miffmd20cb1m
    Newcomer
    3 months ago

    Claimed redeem code in fc mobile webstore but didn't recieve the reward yet

    I usually would recieve reward as soon as the code is claimed

    Help me up

  • bb8yksfaxj0e's avatar
    bb8yksfaxj0e
    New Traveler
    3 months ago

    Check it out now bro. It was delayed for me too. But I got it now.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Thank you all for reporting this issue. This could be just a delay, so please restart your game to help synchronise your account. Our team will investigate to ensure everything works correctly when redeeming the code.

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