Weekly quests (festive season) (ea staff refusing to look at my case too???)

So I finished all but 1 of my festive weekly quests, all that was left was that I beat the weekend challenge. 
So I spent 15 minutes playing it and beat the games on my first go, but my weekly challenge stays unchecked and I miss out on 200 rank up tokens which I NEED. And then I complain to the ea helpline (in the game) and they kept refusing to help me and sent me to the forums. Didn’t even ask me about what happened or why and then moved on?

yes I reinstalled the game to see if it’s visually bugging (it’s not, they scammed me 🥀)

is anyone else seeing this problem and seeing the help staff being lazy???