A problem with my account

Hey plktg1wsiqy8  Do you have access to another device to test your account so we can confirm if it's an issue with your account or the device? 

Yes, I have access to another device, knowing that my current device is iPhone 15

I TRIED TO LOG IN TO EA SPORTS FCTM

Mobile Football from another device, but there is still a problem logging in

Do you know what your User id is for that account? If yes, could you send it to me in a direct message? 

This is user id 564139912894570496 and the name of the account is Ahmed