Hello, I need help; my account was suspended when logging into EA FC Mobile. The last thing I did was play a Versus Attack match. Afterward, I received a notification stating that my account was suspended for 672 hours. Can my account be restored? My account and device have always been free from illegal programs or anything of the sort. I have already contacted an EA Agent, yet the penalty history shows no record of any violation. How can I appeal this case?
Community ManagerHi in93ao2gpc6q ,
I'm very sorry to hear you're seeing a suspension message in FC Mobile, and thank you for sharing the screenshots.
For more information on how account restrictions work and to double-check your account status, please review our official guide here:
Check and appeal EA Account locks, bans, and suspensions
Since you noticed your Penalty History is currently showing no violations, we recommend reaching out to our support team directly via our webform so they can look into your account and assist you further.
Please make sure to explain the discrepancy and attach your screenshots when you submit your ticket so our advisors can assist you quickly.
Hi EA_Salmon
I have read and followed the existing guidelines. I also contacted the EA support team and attached screenshots showing the discrepancy between the in-game situation and my EA account, but I have not yet received any information on how to resolve this issue. I am certain this is simply a mistake on the part of the EA security team; I have never used illegal programs or engaged in any form of cheating.
