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d7wkuaxu7kxf's avatar
d7wkuaxu7kxf
Rising Newcomer
1 day ago

Age correction process

I started a help process on app to verify and correct my age, i sent the documents and got the confirmation. Now i do not get any answer or information from help team since 2 weeks ago. I already sent several messages but i do not get any feedback.

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hi there. It’s likely that your case is still waiting in the queue and hasn’t been processed yet. You can check the status of your open case here

     

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