Appeal for Suspension / Ban — EA SPORTS FC Mobile Account
Hi ma1idebp9yrl,
Thanks for sharing that screenshot of that error message: Suspended Account[ 0x00102710]
If you're seeing that message, it means your account has a ban or suspension in place. If you feel there's been some sort of mix-up and you never broke the rules, you can appeal the ban, and our Terms of Service team will investigate things for you.
The steps for a ban appeal are a little bit different for mobile players. I'll share them below. Use them to send in your ban appeal. 🙂
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna
