Forum Discussion

Newcomer

22 days ago

Solved

Appeal for Suspension / Ban — EA SPORTS FC Mobile Account

Hello EA Support Team, My name is [Nama kamu]. I am contacting you because my EA SPORTS FC Mobile account (UID: *snip*, associated email: [edit: email address removed]) has recently been suspended ...

android

EA_Lanna
22 days ago
Hi ma1idebp9yrl,

Thanks for sharing that screenshot of that error message: Suspended Account[ 0x00102710]

If you're seeing that message, it means your account has a ban or suspension in place. If you feel there's been some sort of mix-up and you never broke the rules, you can appeal the ban, and our Terms of Service team will investigate things for you.

The steps for a ban appeal are a little bit different for mobile players. I'll share them below. Use them to send in your ban appeal. 🙂

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna