Forum Discussion

pc8mzqjdoh1v's avatar
pc8mzqjdoh1v
Rising Newcomer
1 day ago
Solved

Can i get my 20 shards

Hello . Yesterday i purchased a pack Sumer Stars Pack Pro and my money has gone and i dont get the 20 shards . How is this possible.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi there, I'm really sorry to hear that you haven't received the content you purchased. 

    For assistance with that, please check this article: https://help.ea.com/en/articles/orders-and-rewards/find-missing-ea-content/ 

    If, after following the steps in the article, you still haven't received the content, please check section 6 for further details on how to contact support about this issue. I hope this helps!