Hi there, thanks for sharing the details and the steps you’ve already tried.
Please try these remaining checks and let us know if that helps:
- Make sure the phone has enough free internal storage, then fully close FC Mobile.
- Set the phone language to English, then restart the phone.
- Open Android settings > Apps > FC Mobile -> Storage, then clear cache again.
- Launch the game once on Wi-Fi, then once on mobile data.
- Make sure the Honor X7 system software is fully updated.
If the issue still happens after that, this may be a device compatibility or launch bug. Please reply with:
- Android version
- Exact Honor X7 model/firmware build
- FC Mobile game version
- Approx. free internal storage
Thanks