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okqajzbg9gu4's avatar
okqajzbg9gu4
Seasoned Newcomer
3 days ago

Error in starting

Hello,   I have a problem with EA SPORTS FC Mobile on my Honor X7 device.   The game opens normally, shows the EA logo, then the screen becomes black and the game does not continue loading.   I...
android
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
3 days ago

Hi there, thanks for sharing the details and the steps you’ve already tried.

 Please try these remaining checks and let us know if that helps:

  • Make sure the phone has enough free internal storage, then fully close FC Mobile.
  • Set the phone language to English, then restart the phone.
  • Open Android settings > Apps > FC Mobile -> Storage, then clear cache again.
  • Launch the game once on Wi-Fi, then once on mobile data.
  • Make sure the Honor X7 system software is fully updated.

If the issue still happens after that, this may be a device compatibility or launch bug. Please reply with:

  • Android version
  • Exact Honor X7 model/firmware build
  • FC Mobile game version
  • Approx. free internal storage

Thanks

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