Forum Discussion

5v5vwtiy1yep's avatar
5v5vwtiy1yep
Not applicable
1 year ago
Solved

failed purchase error

I haven't received FC Points after purchase of FP Limited Offer Pro.

Transaction data from Google Play:

Order number: GPA.3321-5188-9314-58450
Order date: 31 Aug 2024 23:08:20 CEST
 
ProductPrice
FC Offer 34 (EA SPORTS FC™ Mobile Football) (deweloper: ELECTRONIC ARTS)99,99 zł
 

There was following error message - Purchase failed

(screenshot in attachment)

  • EA_Illium's avatar
    EA_Illium
    1 year ago

    Hey @5v5vwtiy1yep 

    We can check with our support to see if they have further information on the attempted purchase, select the in-game option to reach out to them. 

    If not we may also want to reach out to your payment provider. 

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey @5v5vwtiy1yep 

    We can check with our support to see if they have further information on the attempted purchase, select the in-game option to reach out to them. 

    If not we may also want to reach out to your payment provider. 

  • RealM4drid1908's avatar
    RealM4drid1908
    Not applicable
    1 year ago

    I'm facing this problem, I have purchased it but not showing in my game nor the advisor have replied me back bruh and it's been 1 day

Recent Discussions