FC Mobile - Shop "Purchase Failed"

@e1980637e9fdcd37 

Please contact us in-game for help with this, thanks.

https://help.ea.com/en/help/ea-sports-fc/find-your-fc-mobile-user-id/

I've already been contacted with customer service in-game. Last time I had message that my problem will be reported and since sunday I'm waiting for answers and solutions.

I can't buy anything 

U mnie pomogła zmiana języka w ustawieniach telefonu na angielski (Stany Zjednoczone). Po tej zmianie można robić zakupy w aplikacji. Co prawda, kiedy znów włączyłem język polski problem powrócił więc to mało wygodne rozwiązanie na dłuższą metę...

Product: EA SPORTS FC Mobile
Platform:Android
What's your device's make and model? OnePlus 12r
What's your device's firmware? Android 15
What is your game version? 23.1.05
In what game mode did the bug occur? Store
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I cannot buy anything from store with real money
What time did you see the bug? (HH:MM AM/PM) It happens every single time

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The same error happens on two of my devices with the same account 

Nie wiem chłopie jak na to wpadłes ale działa XD

i bought a daily booster pack I paid but I didn't received the rewards  what can I do?